The quality of interaction between an organization and its customers is key to its success. The growing influence of social media platforms such as Twitter and Facebook enables customers to express their opinions on business organizations to global audiences.

This development should be seen as an opportunity, not a threat. For an organization that offers an enhanced customer service to their customer base, they will likely receive favorable feedback via established communication channels.

Organizations must be proactive in implementing measures which allow them to offer the optimum customer service possible. This will not only enhance the organization’s brand, but significantly increase the likelihood of both new business and retention of the current client base.

How advantage can Help

Intuition advantage can assist the Customer Service process by facilitating a rapid and high quality turnaround. Using advantage employees can access and leverage the knowledge of their professional connections and networks, create groups based on a tiered Customer Service model and instantly collaborate on urgent support issues.

Adoption of advantage will facilitate:

• Faster response times for Customer Service agents handling support queries.
• Higher quality response due to team collaboration.
• Enhanced brand recognition through improved service for customers

Within any organization, the HR department is typically one of the most socially interactive business units primarily involved in workforce management. An effective HR department must allow employees to communicate in an open and friendly environment and provide full access to the company’s policies and procedures.

Intuition advantage serves as a social knowledge management platform that allows users to perform HR activities through a dedicated network handling multiple users simultaneously. Provide a forum where employees can ask questions or submit queries regarding HR policies, provide feedback and collaborate on new HR initiatives.

The Problem

Collaboration and creativity are the heartbeat of any Marketing department. The easier it is for a Marketing team to collaborate, the more productive they will be. The main problem occurs when communication channels within the Marketing team break down, affecting productivity. This is particularly prevalent among global organizations with multiple Marketing departments or other business units located in different regional offices.

The Solution

Intuition advantage allows seamless communication within a Marketing team by breaking down the communication barriers and maximizing productivity:

• Collaborate more effectively on marketing campaigns.
• Avoid complex group email discussions.
• Permanent access to the latest marketing collateral.
• Get feedback on marketing campaigns.
• Liaise with different departments on targeted campaigns.
• Create networks for different marketing activities while eradicating ‘knowledge silos’.
• Share files of any size.
• Easily distribute the most up to date marketing materials.
• All team members always have latest collateral available to them.
• Provide a forum for questions, suggestion or feedback from team members.

The first few weeks for new hires can be a challenging time for both them and their employers. A structured and social onboarding process will help new employees feel welcome and comfortable in their new roles and help them ramp up to maximum productivity as quickly as possible.

Intuition advantage can help an organization to upgrade their new employee’ onboarding process:

• Immediately introduce new hires to key company personnel.
• Enable new hires to connect with co-workers to leverage their knowledge and experience.
• Communicate company systems and structures.
• Assign new hires with structured learning materials relevant to their role.
• Assign a mentor to guide new hires through the company’s onboarding program by providing effective informal knowledge transfer.
• Easily push the latest training collateral and information to employees.

advantage enables new hires:

• Engage and collaborate with co-workers as they progress in their new roles.
• Search or access archives of company processes and related information.
• Join networks relevant to their roles and post network specific queries.
• Access real-time information shared by their connections and networks to help them effectively perform their jobs.
• Quickly identify subject matter experts within different business units.
• Share their knowledge/experience with the organization.
• Establish themselves as subject matter experts.

Intuition advantage assists new hires to leverage all relevant information while providing the organization with a single, secure platform to manage their learning requirements.

The Problem

Knowledge is a key asset for every organization, big or small. Loss of knowledge through an employee leaving or changing roles is an important issue where organizations can incur significant recruitment and/or training costs. When an employee contemplates leaving their position, they have usually acquired a wealth of high-value institutional knowledge and expertise. Organizations must establish effective knowledge transfer programs and systems to prevent loss of this information that is critical to the future of their business.

According to Bloomberg Business ‘In the U.S. some 900,000 white collar workers from the executive branch of government, and another 5,400 federal executives, will be up for retirement by 2016’.

Businesses must establish knowledge transfer programs and systems to prevent loss of this information that is critical to the future of the business.

The Solution

Intuition advantage enables users to actively manage the transfer of knowledge from departing employees.

A four step best practice approach has been developed to facilitate the effective knowledge transfer from departing staff to new employees:

• Assess current knowledge
• Determine transfer process
• Develop a sharing mechanism
• Transfer knowledge

Intuition advantage is a knowledge management platform which can easily facilitate this process.

Where key information is identified, a shared advantage network can provide an effective online communication forum for the transfer of knowledge from the leaving employee to designated employees in a collaborative social media environment.

Using an advantage network ensures that this transferred information is held in a secure, readily accessible environment for sharing with the company’s workforce. This avoids the drawback of using email where the potential for knowledge loss is significant.

The Problem

In sales, time is money. Slow turnaround times can be a major factor in whether sales go through successfully. A Sales team that has quicker access to the required information can complete deals in shorter timeframes.

The Solution

Intuition advantage provides users with immediate access to the entire knowledge network of an organization. After adoption of advantage, the sales process becomes an instantly more collaborative experience. It allows advantage users to move beyond relying on their own sales expertise, by enabling them to access their professional and business networks:

• Share top sales tips.
• Collaborate on sales deals.
• Access the entire knowledge network.
• Provide quicker turn around for sales queries.

Business deals may be lost in the critical timeframe when Sales staff search for the best companies to partner or collaborate with. Our advantage mobile app enables a Sales team to work more effectively by matching how they work when on the move and ensures that no commercial opportunities are lost due to a lack of information.

advantage Mobile

Intuition advantage Mobile takes knowledge sharing beyond the office. Our advantage mobile app enables the sales team to be more productive by matching the way they work when they’re on the move and ensures that no commercial opportunities are missed due to a lack of information. advantage is available on all major mobile platforms.

Although Intuition advantage is a web-based platform, it can also support offline activities.

advantage enables teachers and instructors to prepare and follow up with students in classroom–based activities.

Pre Class

Advantage users can share reading materials with groups of students to review prior to a class. This enables teachers and instructors to optimize their time spent in class reviewing the shared study materials. It also allows students connect before class, like and comment on material and collaborate on assigned work.

Post Class

When the class has finished, teachers and instructors can use advantage to follow up with their students by providing further reference materials. It also supports ongoing discussion of the materials, collaboration on assigned work, follow up queries, course feedback and rating of training materials provided.

Networks

Advantage allows users to set up networks, which can be created around each student group. By accessing advantage networks, students can get to know their peers prior to class, share study materials within the group further optimizing knowledge and they can keep in contact with their tutors via networks.

Risk reduction is critical for all organizations, as management must ensure that compliance policies are followed within large global workforces.  Any breach of compliance may lead to formal investigation that can potentially incur severe financial penalties for an organization.

To mitigate the risk of compliance breach corporate wide, organizations require:

• A solid compliance strategy and training program.
• Measureable initiatives to ensure that all compliance policies are fully understood and followed.
• Ease of implementation for compliance initiatives.
• An intuitive regular flow of knowledge across the corporation.

Adoption of a solution that will allow companies to meet all of the above requirements would greatly reduce the risk of a compliance breach.

How advantage can help

• Create a central hub for compliance knowledge within the organization.
• Manage all compliance content whether derived from formal learning programs or informal activities.

Knowledge transfer among co-workers

• Allow co-workers to track and report on training undertaken.
• Enable seamless interaction between co-workers.
• Address rapidly any queries or issues regarding adoption of compliance policies.
• Publish instantly any taining or policy update to the entire compliance network.
• Provide a multi-platform environment that enables users to collaborate across computers and mobile devices.